Please reach us at thegroomers@erisarcana.com if you cannot find an answer to your question!
When you first arrive at the salon, come on in! We will meet you in the front lobby of our salon. We will discuss health history, haircut specifics, and any concerns you may have. We will also provide you with a window of time expected for pick up so you can plan your day!
We kindly ask that you drop off as close to your scheduled appointment time as possible. While occasionally we are able to accommodate early / late drop offs, due to our scheduling, your dog's appointment will likely be directly preceded / followed by another client's appointment. True to time appointment drop offs help our schedule run smoothly!
Your dog will go right back and into the tub! We schedule one-on-one services so each groomer is only booked one dog at a time. After the bath, your pup will be blown dry. Following their blow out, depending on their specific services they will receive a brush out, nails trimmed, ears cleaned, and your desired haircut (if applicable).
Every dog is unique, and every grooming experience is tailored to your dogs unique needs. Depending on your selected services, times will vary. We will likely give you an estimated time at drop off. The first grooming appointment with us will also likely be longer than future appointments, as we allow your fog to acclimate to a new environment and get to know them! XS-S Functional Haircut is usually expected to be about 2 hours. Bath Only appointments (depending on coat type) are usually expected to be about an hour.
We will send you a message with a 15 minute heads up, in which you can use to start heading back to the salon. We ask that you remain in your vehicle until we send you a final message that your pup is complete and then you may re-enter the salon! We prefer you not return to the salon prior to receiving notification from us as your pet will be excited to see you! If you return prematurely your pup will likely be too excited to complete their service properly.
We also kindly ask that you pickup your dog promptly. Due to our scheduling, your dog's appointment will likely be directly followed by another client's appointment. If you will not be expecting to return to the salon at the completion of your dog's appointment, please communicate with us!
Absolutely! Our software allows you to choose your schedule going forward, so your appointment is always ready for you. We can set this feature up for you at the end of your appointment or feel free to book again online, or give us a call!
If both of your dogs are seeing the same groomer, one will hang out in a kennel while the other has their spa-day and vice versa. We are also able to switch multiple dogs to avoid kenneling. If you wish both of your dogs to be done simultaneously, we recommend you call the salon so we can book you accordingly with two groomers!
Your online submission is technically a request and will need to be approved in order to be confirmed. If you are a new client, you will receive an e-mail with our Client Agreements for you to read through and sign electronically. You will also receive a text requesting you to confirm your appointment 48 hours before, and a general reminder 24 hours before your scheduled appointment.
Our price list consists of starting prices. Your price could increase due to several factors that would increase time spent with your dog. Behavior, coat condition, and age would all increase the time we need to take to safely complete your pet. We will be fully transparent about price and the status of your pet at all times.
We may accept payments via cash, debit, credit, or ApplePay / GooglePay Tap. All transactions are subject to New Jersey State Sales Tax including cash payments. We appreciate tips, however we do not accept tips on card payments, but you may leave a cash tip or through Venmo if you wish!
Our shampoos and conditioners are all salon grade and use high quality ingredients. We do not accept store brand products brought from home. If you have a prescription shampoo provided by a veterinarian we are more than happy to apply it as a part of a skin care routine for your pet!
Life happens! We totally understand that our clients have busy lives! As we respect your time, please return the courtesy to us and be open and communicative. If you are ever running late please let us know as soon as possible. If you are more than 15 minutes late without warning, we may not be able to accommodate you as it would affect our schedule. Please call the salon if any changes to your day occur!
Eris is the Greek Goddess of chaos, which dog grooming can often be. Arcana means magic, and we want to make it our mission to Find Magic in Chaos! In other words, we want our salon to be a peaceful environment where our clients and ourselves are both calm and safe.
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